I’ll be speaking at an upcoming UXStrat Design Thinktank event focused on Innovation in Times of Uncertainty. My topic, No Choice Transformation, will review how industries and companies are doing with their backs against the wall.

I’ll be joining a conversation focused on Evolving Customer Experience in the Drive-Thru, hosted by Publicis Sapient, with my wicked smart colleague Jackie Walker.. She knows more about this stuff than anyone… and I know a little bit. :D