March 17: Evolving Customer Experience in the Drive-Thru

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Join a discussion on Wednesday, March 17, 2021, 1pm EST, hosted by Publicis Sapient. My wicked smart colleague Jackie Walker will be talking about meeting ever-changing consumer expectations by optimizing customer experience.

2020 saw more customers going through drive-thrus than ever before and put an increased emphasis on meeting customer demand and preserving speed-of-service. Now more than ever, having a good strategy to balance traditional drive-thru traffic, having mobile order-ahead pickup, and ensuring delivery fulfillment are all critical.

This discussion will cover 10 key digital capabilities restaurants can leverage to enhance drive-thru experience, increase efficiencies and improve brand loyalty. From data-centric digital menu boards to voice recognition technology, gain invaluable insights on how restaurants can remain competitive and ever-relevant in 2021 and beyond.

Sign up here: Evolving Customer Experience in the Drive-Thru