I’ll be speaking at an upcoming UXStrat Design Thinktank event focused on Innovation in Times of Uncertainty. My topic, No Choice Transformation, will review how industries and companies are doing with their backs against the wall.

I’ll be joining a conversation focused on Evolving Customer Experience in the Drive-Thru, hosted by Publicis Sapient, with my wicked smart colleague Jackie Walker.. She knows more about this stuff than anyone… and I know a little bit. :D

Proposing a model to drive clarity in how potentially conflicting approaches are actually complementary, specifically in the context of business favored topic of the day–Digital Business Transformation.

Presented at the global IXDA conference interaction17, on February 8, 2017, Agents vs Agency shares my thoughts on how to integrate AI into daily design decisions.

Naked Innovation is a

Apps allow us introduce a set of “smart attributes” which help humans interact more successfully with products. These are the ways in which apps extend a smart product or, in the words of Mike Kunaviasky, provide “services” to “avatars”. When creating smart products and companion apps, be sure to consider and embed these five smart attributes.

The “Appification of Things” will be the first wave of truly ubiquitous computing. People’s comfort and engagement with apps takes the fuzzy, intangible notions of pervasive computing or smart objects and makes them gettable, tangible and personal. It’s a natural, incremental step in a larger shift.

My previous blog and website, archived for the sake of it.